Privacy Policy – LuxThrift
This Privacy Policy describes how LuxThrift collects, uses, and protects your personal information when you visit or make a purchase from luxthrift.shop.
1. Information We Collect
- Personal Information: Name, billing/shipping address, email, phone number.
- Payment Information: Collected by our secure payment processors; we do not store your card details.
- Order Information: Items purchased, order date, payment status.
- Technical Information: IP address, browser type, device type, and cookies.
2. How We Use Your Information
- Process and deliver your orders
- Send order updates and marketing offers (if you’ve opted in)
- Improve our website and services
- Prevent fraud and unauthorized transactions
3. Sharing of Information
We only share your data with:
- Payment Processors Goddady
- Shipping Partners, USPS, UPS, FedEx
- Legal Authorities when required by law
We do not sell or rent your personal information to third parties.
4. Cookies
We use cookies to improve website performance, remember your preferences, and analyze visitor activity. You can disable cookies in your browser settings.
5. Your Rights (U.S. Customers)
Depending on your state of residence (e.g., California, Virginia), you may have rights to:
- Access, update, or delete your personal information
- Opt out of the sale of personal data (we do not sell data)
- Request a copy of your stored information
6. Data Security
We implement security measures to protect your personal data. However, no method of transmission is 100% secure, so we cannot guarantee absolute protection.
7. Contact Us
If you have questions about our Privacy Policy:
📧 Email: hello@luxthrift.shop Phone : (806) 204-2492
📍 Address: 781 Trails End Idaho Falls ID 83402-1229
Refund & Return Policy – LuxThrift
We want you to love your purchase, but if something isn’t right, here’s how our return and refund process works:
1. Eligibility for Returns
- Returns must be requested within 14 days of delivery.
- Items must be in original condition, unworn, and with all tags attached.
- Sale and “final sale” items are not eligible for return.
2. Non-Returnable Items
- Underwear, swimwear, and personal care products (for hygiene reasons)
- Gift cards and downloadable products
3. Refund Process
- Contact us to request a return authorization.
- Once we receive and inspect the item, we’ll notify you of approval or rejection.
- Approved refunds are processed to your original payment method within 5–10 business days.
4. Shipping Costs
- Customers are responsible for return shipping unless the item is defective or incorrect.
- If the item is defective, we’ll cover the return cost.
5. Exchanges
We offer exchanges for the same item in a different size or color, subject to availability.
6. Contact Us
📧 Email:hello@luxthrift.shop
📍 Address:781 Trails End Idaho Falls ID 83402-1229
