1. Are your products authentic?
Yes. Every item we sell is carefully sourced, inspected, and verified for authenticity. We do not sell replicas or fakes.
2. Where do you ship from?
All orders ship from Tech, Knust Kumasi.
3. Do you ship internationally?
No. At the moment, we only deliver across Ghana.
4. How long does shipping take?
Orders in Kumasi typically arrive in 1–3 business days. Orders to outside Kumasi may take 2–4 business days depending on delivery company.
5. What payment methods do you accept?
We accept major mobile money secure online payments.
6. Can I return or exchange an item?
We accept returns within 4 days of delivery if the item is unused and in original condition. Please contact us before sending anything back.
7. Do you provide tracking information?
No. Once your order ships, you’ll receive an email alert.
8. What if my order arrives damaged or not as described?
Please contact us immediately with your order number and photos. We’ll resolve it quickly with a replacement or refund.
9. Are prices negotiable?
No. We price items fairly based on condition, rarity, and market value.
10. How often do you add new items?
We update our store weekly with new clothes and perfumes.
11. Are your fragrances thrifted or used?
Never! Every single perfume you see on LuxThrift.shop is 100% brand new, factory sealed, and delivered fresh from the manufacturer. No pre-loved, pre-owned, or thrifted bottles here just pure, original scents waiting for their first home.
12. How can your prices be so low if the perfumes are new?
We work smart: all our fragrances come straight from authorized suppliers and manufacturers. Because we buy in bulk and skip the extra retail markup, you get genuine, high quality scents at true wholesale or super-competitive prices. Luxury you love, prices you’ll brag about.
13. Is the quality the same as what I'd find in regular stores?
Absolutely! Our perfumes are the same original formulas, packaging, and quality you’d find in department stores or luxury boutiques minus the high price tag.
14. Will I find trending or exclusive releases here?
You know it! We drop the hottest new launches, viral favorites, and some hidden gems all the time. Check back weekly because items sell fast!
15. Can I request a specific perfume or brand that's not listed?
Absolutely! If you have your eye on a scent that’s missing from our line-up, just drop us a message on our contact form. We’re always growing our collection and love helping customers track down those perfect scents.
16. How often do you add new items?
Constantly! We update our inventory with fresh fragrances and thrifted finds all the time so every visit you’ll discover something new and exciting.
